If you use Ratings & Reviews for services reviews, you might want to send review requests to consumers each time they purchase the same service. For example, an automotive service company could send a customer a review request whenever the customer receives an oil change from one of the company's service providers.
Complete the following steps to enable customers to submit reviews each time they receive the same service.
- Sign in to the Bazaarvoice Portal
. -
From the upper-right corner, select the settings icon
. - Under Configuration, select Ratings & Reviews. The Site Manager lists all your active deployment zones and implementations.
- Under Implementations, select Edit next to the implementation you want to configure.
- Under the User Experience section of the Ratings & Reviews configuration, select Display Options.
- Select the Ratings & Reviews tab. Scroll down to the Review Submission section of the page.
- From the Allow multiple reviews per user dropdown menu, select Yes (best for services).
You can also set a minimum number of days between purchases to send multiple review requests. For example, the automotive service company might want to ensure customers receive review requests no more frequently than 100 days between purchases of the same service. If a customer purchases a second oil change 90 days after the first one, the company does not send a second review request. If the customer purchases the second oil change 120 days after the first, the company sends a second review request.
Complete these steps to set a minimum number of days between review requests:
- Go to Collect Reviews in the configuration, and select Configure Messages.
- Select the Settings tab and then scroll down to the Review Requests section of the page.
- In the Delay between multiple review requests for the same product (in days) field, enter the minimum number of days that must occur between identical purchases to trigger additional review requests. You must enter a number between 0 and 365.
