These FAQs answer questions for creators around their payments within the Creator Portal.
Where can I view my transactions?
As a creator, you can access your ledger directly within the Creator Portal, where you can see all of your transactions. Sign in to the Creator Portal using your unique link, and navigate to the Payments section to view detailed records of all your earnings, deductions, and transaction history.
Who should I reach out to for payment related support?
Within the Creator Portal, you'll find a Zendesk support widget. This is the fastest way to get your queries directed to the relevant brand.
Where can I find my tax documents?
All relevant tax documents will be mailed to you at the end of the financial year. These documents will be sent to the address we have on file, based on the details you've submitted to us. Please ensure your contact information is always up-to-date in your profile to avoid any delays.
How do I set up my payment information?
You will receive an email with a link to the Creator Portal. Sign in using the email one time passcode. Navigate to the Payments tab to add your bank account details and submit any required tax forms (for example, W-9 if you are a US citizen).
What if I don't complete my payment or tax information?
Brands will not be able to send you payments through Vibe until your information is complete and your status is Ready. You'll see an indicator if your information is incomplete.
Can I change my bank account details for a specific campaign or brand?
You can edit your payout method in the Creator Portal. This updated method will generally be used for future payments from all brands paying you through Vibe, unless specified otherwise by a brand for a particular payment.
