The Ratings & Reviews portal offers two distinct views designed to help you manage review content efficiently.
- List View: Your landing page. Use this to scan all incoming reviews and apply
filters to find reviews that need immediate action. - Detail View: A granular look at a single review. Select the Review details link to drill deeper or take action for a specific review.
1. Using the List View
The List View is your primary landing page. It provides a high-level overview of all your product reviews.
- Find reviews: Use the Filters control or the search bar to locate specific reviews.
- Quick access: Launch the Migrate content or Manage contributors tools directly from the side bar navigation. Available to Content Administrators only.
- Take actions: Use the ellipsis icon (...) to trigger tasks like exporting data or setting up alerts.
2. Using the Detail View
Use this view to drill down and look at product reviews at a more granular level. You can investigate feedback, inspect media, and collaborate with your team.
The following illustration highlights the anatomy of a review in the detail view:
a. Navigate the anatomy of a review
The Detail View is organized into logical panels so you can quickly find the information you need.
| UI element | Description |
|---|---|
| [Rating only] label | Signals reviews with a star rating but with no text. This usually happens because:
 |
| Product details | Shows metadata like Product ID, Category ID, and Brand ID. Select the Show description link to view the full product description. |
| Review contributor details | Select the reviewer's name to display their ID, status, and location Email addresses and reviewer ID may be redacted to protect PII. Only an Account Administrator can grant PII access to view this information. |
| Source | Select Source to display the unique campaign ID and the original campaign review source. |
| Secondary ratings | Provides a snapshot of specific attributes like quality, design, or value for money. These metrics offer deeper insights into a product but do not affect its overall star rating.
|
| Moderation details | To view moderation details, select the Add codes link. |
b. Inspect review content
- Visual content: Select Enlarge media to inspect photos or videos for brand compliance.
- Consumer comments: See how the community is interacting with your content. Select Jump to comments to read the full thread.
- Helpfulness votes: Gauge the review's impact by seeing how many consumers marked it as helpful.
- Custom questions: View answers to unique submission form questions ("Would you buy this again?"). Custom questions appear directly below the review text.
c. Navigate or collaborate
- Cycle through reviews: Use the Next and Previous buttons to browse through your filtered list without returning to the View List.
- Add internal notes: Add comments for your team regarding moderation or specific consumer issues.
3. Secondary ratings
Secondary ratings allow consumers to rate specific product attributes, such as Comfort, Ease of Use, or Price, on a customized scale (1-5). To view, select the drop-down arrow to the right of the main stars to open a modal displaying all specific attribute ratings.
Product secondary ratings are captured using custom product-specific questions in your review submission form.
- Key benefits: Helps consumers make informed decisions and helps brands pinpoint specific product strengths or weaknesses.
- In Manage Content display: These appear as scale bars directly below the main rating stars in the Detail View.
Configure secondary ratings
To enable secondary ratings in your hosted display, you must add product-specific questions to your review submission form.
- Where: Use the Submission Form Editor in Portal Configuration.
- Custom attribute questions: You can customize the rating scale (1–3, 1–5, or 1–7) and set unique labels like "Poor" to "Excellent."
