Collection insights are based on natively collected and syndicated reviews to view your collection program's performance over time. Use the collection dashboard to understand:
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How many unique reviews you have collected and where they originated
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The average ratings of the reviews you have collected and the percentage of reviews with each star rating
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The impact your review collection sources have had on your review count
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How many reviews were rejected in moderation and why they were rejected
Tip: Did you know you can access Collection insights from the Program Overview page by selecting the Reviews collected card.
Go to Collection insights
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Sign in to the Bazaarvoice Portal
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From the navigation bar, select Insights.
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From the left-hand navigation bar, select Collection.
Collection filters
Use the following filters to limit the dataset for your Collection insights:
Filter type
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Filters
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Description
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Date
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Last 30 days
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Filter by review date by selecting a pre-defined time period or specify your own date range. Select an option from the Compare list to compare the specified time period with the previous period, previous year, or a custom data range.
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A native review's date is the review submission date.
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A Network review's date is the date the review first appeared on your site.
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Last month
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Last quarter
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Last year
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Custom
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Content
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Locale
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Limit review data to one or more specific locales. A review's locale data is the region and language in which it was originally collected.
Note: Products are not assigned to locales and are not limited by the locale filter.
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Products
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Product
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Limit data to specific products, product statuses, brands, or categories.
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Product status
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Brand
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Category
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Moderation
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Moderation status
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Limit data by moderation status.
Note: The rejected review status filter is only applicable to native collection insights, all Network reviews from inbound syndication are approved.
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Collection dashboards
Depending on your implementation, there are three Review Collection sources. Select a source from the upper-right corner to filter your dashboards based on:
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Native - View collection insights for only natively collected reviews.
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Network - View collection insights for only reviews syndicated to your site from the Network.
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Native & Network - View collection insights based on all reviews.
Collection insights has five dashboards:
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Review collection summary
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Review collection
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Review rating collection
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Collection source
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Review moderation - not available for Network only.
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Review collection summary
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At the top of the Collection insights page, there is a Review collection summary. This shows you how many unique reviews have been collection since you received your first review. If you receive reviews syndicated from the Bazaarvoice Network, this section also displays the percentages of total reviews that are native and from the Network.
The Review collection summary displays the following insights:
Insight
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Description
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Total reviews collected
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Total number of unique reviews received over all time.
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Native
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Percentage of these reviews that are native.
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Bazaarvoice Network
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Percentage of these reviews that came from the Bazaarvoice Network.
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Review collection
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Find out how many approved reviews were submitted in the selected time period. You can switch to a Daily, Weekly, or Monthly snapshot.
The Review collection dashboard displays the following insights:
Insight
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Description
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Reviews collected
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Total number of reviews collected during the selected time period.
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% compared to previous period
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Percentage change in the amount of reviews collected between the selected time period and comparison period.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Daily average
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Average number of reviews collected on each day during the selected time period.
Note: Available for Native only.
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Industry benchmark
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Average number of reviews that your industry collected on each day during the most recent quarter.
Note: Available for Native only.
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# Reviews (selected period)
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Daily number of reviews collected during the selected time period.
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# Reviews (previous period)
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Daily number of reviews collected during the selected comparison period.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Review rating collection
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This dashboard displays the average rating of approved reviews you have collected each day. You can observe the change in the average rating of your reviews and compare metrics to a previous time period.
The Review rating collection dashboard displays the following insights:
Insight
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Description
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Average review rating
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The average rating of all reviews collected during the selected time period.
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% from previous period
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Percentage change in the average rating of reviews collected between the selected time period and previous time period.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Industry benchmark
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Average rating of reviews that your industry collected during the most recent quarter.
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% reviews with an average rating of 4 stars and above
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Percentage of reviews collected during the selected time period that has a 4-star or higher average rating.
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% reviews with an average rating of 3 stars and below
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Percentage of reviews collected during the selected time period that has a 3-star or lower average rating.
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% reviews with an average rating of 2 stars and below
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Percentage of reviews collected during the selected time period that has a 2-star or lower average rating.
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% from previous period
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Percentage change in the proportion of reviews that have the selected star rating, collected between the selected time period and previous time period.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Industry benchmark
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Percentage of reviews that have the selected star rating that your industry collected during the most recent quarter.
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# Reviews within the selected rating range (selected period)
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Total number of reviews collected within the selected time period that have the selected star rating.
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# Reviews within the selected rating range (previous period)
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Total number of reviews collected within the selected time period that have the selected star rating.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Collection source
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This dashboard is split into two tabs that display the sources of your reviews, the percentage of reviews from each source, and the average rating of reviews from each source:
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Review volume
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Average rating
Toggle between the following tabs to view the insights for each Collection source tab:
Review volume insights
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Select the Review column tab to view the following Collection source metrics:
Insight
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Description
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Approved reviews collected
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Percentage of approved reviews collected for each source during the selected time period.
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Previous period
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Review collection source metrics from the selected comparison period.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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% Change
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Percentage change between the number of reviews collected during the selected time period and comparison period for each source.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Average rating insights
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Select the Average rating tab to view the following Collection source metrics:
Insight
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Description
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Average ratings of natively collected reviews
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The average rating of reviews collected from only native sources.
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Average ratings of reviews collected from Network syndication
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The average rating of reviews collected by inbound syndication from Network sources.
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Average ratings of reviews collected natively and from Network syndication
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The average rating of reviews collected from both native and Network collection sources.
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Previous period
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Review collection source metrics from the selected comparison period.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Star rating change
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Star rating change between the average rating of reviews collected during the selected time period and comparison period for each source. This is based on weighted averages.
Note: Available when Previous period, Previous year, or Custom date range is selected.
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Review moderation
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This section shows how many native reviews were rejected in moderation and the six most common reasons they were rejected. Bazaarvoice can reject a review for more than one reason. Refer to to learn about the reasons Bazaarvoice rejects reviews.
Note: This dashboard does not include data from Bazaarvoice Network reviews and is not available when Network is the selected source type.
The Review moderation dashboard displays the following insights:
Insight
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Description
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Reviews rejected
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Percentage of reviews collected in the selected period that were rejected during moderation. The number of collected reviews may include a small number of test reviews, duplicate reviews, and reviews purged from Bazaarvoice systems at a review submitter’s request. These reviews do not significantly impact the Reviews rejected calculation.
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% compared to previous period
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Percentage change in rejected review volume between the selected period and previous period.
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Industry benchmark
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Average percentage of rejected reviews in your industry during the most recent quarter.
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# Reviews
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Number of rejected reviews tagged with each of your six most common moderation codes.
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