Configure Questions & Answers

Use Questions & Answers configuration options to determine how questions are displayed and submitted to your product pages:

Access Display Options as described in Access configuration settings, , then select the Questions & Answers tab.

Note: Helpfulness voting is an integral element of the Questions & Answers hosted display. This feature allows consumers to indicate whether they found an answer helpful. If you're using the V2 display, consumers vote by selecting a thumbs-up or thumbs-down icon, and a tally of registered votes is displayed beside each icon. To customize the color of the thumbs-up and thumbs-down icons in your V2 display, select Buttons—Secondary in the Fonts section of the Style Editor.

Note: You can enable and configure the latest V2 Bazaarvoice hosted display if you have implemented the bv.js loader file. Contact Bazaarvoice support to get started.

The following is a list of available Questions & Answers configuration options:

Display

Enable Content Search—Enables users to search user-generated content (reviews, questions, and answers) from the Questions & Answers display.
Pagination Style—Determines how users navigate to content after the first page.
Smart Load Questions and Answers—Enable the setting to load questions and answers only when consumers scroll down to view the content. This feature reduces load time. The Smart Load Questions and Answers is disabled by default.
Note: The Smart Load feature is available if you have implemented the bv.js loader file. Contact Bazaarvoice support to get started.

Question Submission

Location—Determines whether users are asked for their location on the question submission form.
Submission Form Display—Determines whether the submission form is displayed below the list of questions or in a pop-up dialog.

Answer Submission

Answer Assistant—Allow AI to generate draft answers for consumer questions.
Location—Determines whether users are asked for their location on the answer submission form.
Location Required—Requires users to submit their location on the answer submission form.

Question Sort

Default Question Sort—Determines the default order of questions listed on the page.
Question Sort Options—Select the sort methods you want to make available to consumers. You can include one or more of the following options:
- Newest Questions
- Oldest Questions
- Newest Answers
- Oldest Answers
- Most Answered
- Answers Needed
- Staff Answers
- Featured Questions First
- Most Helpful Answers
- Fewest Helpful Answers

Deploy the changes to the implementation.