Monitor content using keyword alerts

Set up an alert to notify your team immediately when specific keywords or phrases are detected within a review, question, or answer.

Why use keyword filters?

Keyword filters help you to monitor and respond to:

Critical safety Issues: Identify urgent feedback ("smoke," "fire," or "burning smell").
High-priority terms: Track references to competitors ("Better price at [Competitor]").
Customer sentiment: Monitor pain points like "leaks" or "broke immediately."

Create a keyword alert

Recipients will receive an email notification whenever new content matches your specified keyword criteria.

Steps to create an alert:

Sign in to the Bazaarvoice Portal.
From the navigation bar, select Ratings & Reviews.
From the List view, select the ellipses icon (...) in the upper-right corner.
Select Create alert.
Select the Content filter.
Select Text Fields to define your trigger conditions.
1. Text field filters: Select up to ten different content areas to scan. For example:
  - Review text: Focus on the main body of the content to detect specific mentions.
  - Review title: Target high-level sentiments or key themes that reviewers highlight at a glance.
  - Pros/Cons: Isolate keywords specifically associated with product strengths or weaknesses.
2. Keywords: Enter up to five words or phrases per text field area. For example, “broken”, “burning smell”,” terrible battery life”. Select Add to save each entry.
Add Alert details:
1. Alert name: Enter a descriptive name. For example, “Safety & Liability Concerns”.
2. Recipients: Enter the email addresses for all users you want to notify.
Select Apply and close.

How keyword alerts work

Keyword alerts follow specific matching rules to ensure you receive the most relevant alert notifications.

Item	Description	Examples
Whole word matching	The system matches exact words separated by spaces or punctuation; it does not trigger for "partial strings" inside other words.	“hoover” matches "My new hoover" but not "dysonhoover." “fire” matches "A small fire" but not "fireworks."
3-character minimum	Keywords and phrases must be at least 3 characters long. The Add button remains inactive until this limit is met.	"Ox" (Invalid) "Bat" (Valid)
Stop words	Common words are not permitted as standalone keywords to prevent irrelevant alerts.	"the", "a", "or", "for"

Item

Description

Examples

Whole word matching

The system matches exact words separated by spaces or punctuation; it does not trigger for "partial strings" inside other words.

“hoover” matches "My new hoover" but not "dysonhoover."

“fire” matches "A small fire" but not "fireworks."

3-character minimum

Keywords and phrases must be at least 3 characters long. The Add button remains inactive until this limit is met.

"Ox" (Invalid)

"Bat" (Valid)

Stop words

Common words are not permitted as standalone keywords to prevent irrelevant alerts.

"the", "a", "or", "for"

Keyword alert capacity: This system allows for a maximum of 50 unique keywords/phrases per alert (10 text fields × 5 keywords). 

Reduce alert noise (common words)

To prevent irrelevant notifications, common "words" (such as "the," "with," "and") cannot be used as standalone keywords. Filtering out these high-frequency terms reduces notification fatigue. It also ensures your alerts remain focused on meaningful, actionable feedback.

Note: These word "the" can be used as part of a phrase ("The battery died"), but not as a single-word alert.

Language	Example stop words
English	the, be, to, of, and, a, in, that, have, it, for, not, on, with, he, as, you, do...
French	de, le, la, et, les, des, en, un, une, du, à, que, est, pour, qui, dans, il...
German	er, die, und, in, den, von, zu, das, mit, sich, auf, für, ist, im, dem, ein...