Monitor questions using keyword alerts

Set up an alert to notify your team immediately when specific keywords or phrases are detected within a question or answer.

Why use keyword filters?

Keyword filters help you to monitor and respond to:

Safety Issues: Identify urgent questions ("smoke," "fire," or "burning smell").
Common questions: Track references to common concerns ("Warranty", "Damaged on delivery").
Consumer sentiment: Monitor pain points like "I can't get it to work" or "broke immediately."

How to create a keyword alert

Recipients will receive an email notification whenever new content matches your specified keyword criteria.

To create an alert:

Sign in to the Bazaarvoice Portal.
From the top navigation bar, select Ratings & Reviews.
From the side bar, select Questions.
From the List view, select the ellipses icon (...) in the upper-right corner.
Select Create alert.
Select the Content filter.
Select Text Fields to define your trigger conditions.
1. Text field filters: Select up to ten different content areas to scan. Target your alert triggers by using these key areas:
  - Question Text / Question Title: Instantly detect product issues, high-level sentiments, or recurring themes in consumer inquiries.
  - Answer Text: Ensure brand responses or answers meet accuracy, quality, and compliance standards.
  - Product Name: Isolate discussions and questions related to specific products or competitor mentions.
2. Keywords: Enter up to five words or phrases per text field area. Select Add to save each entry.
Add Alert details:
1. Alert name: Enter a descriptive name. For example, “Safety & Liability Concerns”.
2. Recipients: Enter the email addresses for all users you want to notify.
Select Apply and close.

How keyword alerts work

Keyword alerts follow specific matching rules to ensure you receive the most relevant alert notifications.

Item	Description	Examples
Whole word matching	The system matches exact words separated by spaces or punctuation; it does not trigger for "partial strings" inside other words.	“hoover” matches "My new hoover" but not "dysonhoover." “fire” matches "A small fire" but not "fireworks."
3-character minimum	Keywords and phrases must be at least 3 characters long. The Add button remains inactive until this limit is met.	"Ox" (Invalid) "Bat" (Valid)
Stop words	Common words are not permitted as standalone keywords to prevent irrelevant alerts.	"the", "a", "or", "for"

Item

Description

Examples

Whole word matching

The system matches exact words separated by spaces or punctuation; it does not trigger for "partial strings" inside other words.

“hoover” matches "My new hoover" but not "dysonhoover."

“fire” matches "A small fire" but not "fireworks."

3-character minimum

Keywords and phrases must be at least 3 characters long. The Add button remains inactive until this limit is met.

"Ox" (Invalid)

"Bat" (Valid)

Stop words

Common words are not permitted as standalone keywords to prevent irrelevant alerts.

"the", "a", "or", "for"

Keyword alert capacity: This system allows for a maximum of 50 unique keywords/phrases per alert (10 text fields × 5 keywords). 

How to reduce alert noise (stop words)

To prevent irrelevant notifications, common "stop words" (such as "the," "with," "and") cannot be used as standalone keywords. Filtering out these high-frequency terms reduces notification fatigue. It also ensures your alerts remain focused on meaningful, actionable feedback.

Note: These words can be used as part of a phrase ("The battery died"), but not as a single-word alert.

Language	Example stop words
English	the, be, to, of, and, a, in, that, have, it, for, not, on, with, he, as, you, do...
French	de, le, la, et, les, des, en, un, une, du, à, que, est, pour, qui, dans, il...
German	er, die, und, in, den, von, zu, das, mit, sich, auf, für, ist, im, dem, ein...