Token reference

The following sections describe required and optional tokens in email and notifications templates.

Tip
Your implementation team can help you configure token values.

Tokens common to all templates

Notes:

  • The master_footer  token is required in all templates.
  • The unsubscribe_link token is not required, but if you remove it, you must include your own unsubscribe link, but you must provide the subscription data separately to Bazaarvoice, as Bazaarvoice cannot access your custom link.
  • The logo.image token is not required but strongly recommended.
Token Description Sample result
{{user.name}} 
  1. Bazaarvoice takes user names from the <UserName> field in the order data file.
  2. If you do not include the <UserName> field in the order data file, Bazaarvoice searches its system for an earlier user name associated with the provided email address and uses that one.
  3. If the reviewer has since changed their user name and you have not sent the new one, Bazaarvoice continues to use the name already on record.
Note: To avoid user name mismatches in emails, always include the <UserName> field in your order data file.
ContributerABC
{{logo.image}}
Specifies the image URL for the uploaded logo. Recommended http://image.sa.bazaarvoice.com/lib/fe5915707362017e7c1c/m/1/pmPLFmKMVaEVbUz4XQ4h.png
{{>master_footer}}
HTML markup for the master footer that is present on all emails. Required

This email was sent by: Robby Morgan Co.

123 Main Street, Suite 122, Austin, TX, 78723, USA

{{>open_tracker}}
HTML markup for tracking email open rate.

By default, this is included in all the email types.

However, clients operating in the DACH region—including Germany, Austria, and Switzerland—need to disable email open tracker to comply with local privacy regulations under the German Telecommunications Digital Services Data Protection Act (TDDDG).

{{view_as_webpage_link}}
Allows users to view the email as a webpage. Recommended
{{unsubscribe_link}}
Specifies the link for the recipient to unsubscribe. http://www.bazaarvoice.com/opt_out

Review Request Reminder email template

This template is used to invite your customers to review products they have purchased from you, as well as other products you offer.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the recipient ContributerABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the recipient is present. user.name exists
{{product.name}}
Displays the name for the (first) product. Product Name
{{product.image}}
Displays the image for the (first) product. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
image for the first product exists
{{/product.image_available}}
Checks whether the image is present for the (first) product. image for the first product exists
{{product.write_review_link}}
Specifies the link to submit a review for the (first) product. Required http://www.bazaarvoice.com/simplesubmission
{{product.add_photo_link}}
Specifies the link to submit a photo on the first product. http://www.bazaarvoice.com/addyourphoto

Token iterations specific to this template

Token Description Sample result
{{#products}}
{{index}}. {{product.name}}
{{#has_next}}, then<br/>{{/has_next}}
{{/products}}
Renders the name for each product.

1. Sample Product , then

2. Sample Product , then

3. Sample Product , then

4. Sample Product , then

5. Sample Product

{{#products}}
{{index}}. {{product.image}}
{{#has_next}}, then<br/>{{/has_next}}
{{/products}}
Renders the image for each product.

1. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png , then

2. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png , then

3. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png , then

4. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png , then

5. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png

{{#products}}
{{#product.image_available}}
image for the product_{{index}} exists
{{/product.image_available}}
{{#has_next}}, also<br/>{{/has_next}}
{{/products}}
Checks whether the image is present for each product.

image for product_1 exists , also

image for product_2 exists , also

image for product_3 exists , also

image for product_4 exists , also

image for product_5 exists

{{#products}}
{{index}}. {{product.write_review_link}}
{{#has_next}}, then<br/>{{/has_next}}
{{/products}}
Renders the link to submit a review for each product.

1. http://www.bazaarvoice.com/simplesubmission , then

2. http://www.bazaarvoice.com/simplesubmission , then

3. http://www.bazaarvoice.com/simplesubmission , then

4. http://www.bazaarvoice.com/simplesubmission , then

5. http://www.bazaarvoice.com/simplesubmission

{{#products.2_thru_N}}
{{index}}. {{product.name}}
{{#has_next}}, then<br/>{{/has_next}}
{{/products.2_thru_N}}
Renders the name of each product, excluding the first product.

2. Sample Product , then

3. Sample Product , then

4. Sample Product , then

5. Sample Product

{{product_1.name}}
==
{{product.name}}
Displays the name of the first product. Sample Product == Sample Product
{{product_1.image}}
==
{{product.image}}
Displays the image of the first product. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png == http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product_1.image_available}}
image for the first product exists
{{/product_1.image_available}}
==
{{#product.image_available}}
image for the first product exists
{{/product.image_available}}
Checks whether the image is present for the first product. image for the first product exists == image for the first product exists
{{product_1.write_review_link}}
==
{{product.write_review_link}}
Specifies the link to submit a review for the first product. http://www.bazaarvoice.com/simplesubmission == http://www.bazaarvoice.com/simplesubmission
{{#products}}
{{index}}. {{product.add_photo_link}}
{{#has_next}}, then<br/>{{/has_next}}
{{/products}}
Renders the link to submit a photo for each product.

1. http://www.bazaarvoice.com/addyourphoto , then

2. http://www.bazaarvoice.com/addyourphoto , then

3. http://www.bazaarvoice.com/addyourphoto , then

4. http://www.bazaarvoice.com/addyourphoto , then

5. http://www.bazaarvoice.com/addyourphoto

{{#products.more_than_1}}
there is more than 1 product
{{/products.more_than_1}}
Checks whether there is more than one product. there is more than 1 product
{{product_2.name}}
Displays the name of the second product. Sample Product
{{product_2.image}}
Displays the image of the second product. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product_2.image_available}}
image for the second product exists
{{/product_2.image_available}}
Checks whether the image is present for the second product. image for the second product exists
{{product_2.write_review_link}}
Specifies the link to submit a review for the second product. http://www.bazaarvoice.com/simplesubmission
{{#products.more_than_2}}
there are more than 2 products
{{/products.more_than_2}}
Checks whether there are more than two products. there are more than 2 products
{{product_3.name}}
Displays the name of the third product. Sample Product
{{product_3.image}}
Displays the image of the third product. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product_3.image_available}}
image for the third product exists
{{/product_3.image_available}}
Checks whether the image is present for the third product. image for the third product exists
{{product_3.write_review_link}}
Displays the link to submit a review for the third product. http://www.bazaarvoice.com/simplesubmission
{{#products.more_than_3}}
there are more than 3 products
{{/products.more_than_3}}
Checks whether there are more than three products. there are more than 3 products
{{product_4.name}}
Displays the name of the fourth product. Sample Product
{{product_4.image}}
Displays the image of the fourth product. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product_4.image_available}}
image for the fourth product exists
{{/product_4.image_available}}
Checks whether the image is present for the fourth product. image for the fourth product exists
{{product_4.write_review_link}}
Specifies the link to submit a review for the fourth product. http://www.bazaarvoice.com/simplesubmission
{{#products.more_than_4}}
there are more than 4 products
{{/products.more_than_4}}
Checks whether there are more than four products. there are more than 4 products
{{product_5.name}}
Displays the name of the fifth product. Sample Product
{{product_5.image}}
Displays the image of the fifth product. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product_5.image_available}}
image for the fifth product exists
{{/product_5.image_available}}
Checks whether the image is present for the fifth product. image for the fifth product exists
{{product_5.write_review_link}}
Specifies the link to submit a review for the fifth product. http://www.bazaarvoice.com/simplesubmission

Review Approved custom template

This template notifies your customers that their reviews are live. It includes a link to share with others.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the reviewer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the reviewer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists
{{review.deep_link}}
Specifies the link to the review on-site. http://www.bazaarvoice.com/deeplink

Review Commented custom template

This template notifies reviewers that somebody has commented on their reviews.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the reviewer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the reviewer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Check whether the product image is present. product.image exists
{{comment.text}}
Displays the comment text. These are the details.
{{#comment.text_available}}
comment.text exists
{{/comment.text_available}}
Checks whether the comment text is present. comment.text exists
{{comment.deep_link}}
Specifies the link to the comment on-site. http://www.bazaarvoice.com/deeplink
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists

Review Response custom template

This template notifies reviewers that you have published a response to their reviews.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the reviewer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the reviewer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Check whether the product image is present. product.image exists
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists
{{review.deep_link}}
Specifies the link to the review on-site. http://www.bazaarvoice.com/deeplink
{{response.author}}
Displays the response author. Consumer Services
{{response.body}}
Displays the details of the response (may contain a small, embedded logo). This is the response text.

Review Verification custom template

This template requests confirmation from your customers before submitting their reviews.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the reviewer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the inquirer is present. user.name exists
{{user.confirmation_link}}
Specifies the link for the inquirer to confirm his email address. Required http://www.bazaarvoice.com/confirmation
{{product.id}}

The product ID.

Note: You can add this token to all custom templates apart from Seller Ratings.
Product Id
{{#product.id_available}}
product.id exists
{{/product.id_available}}
Checks whether the product ID is present. product.id exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Check whether the product image is present. product.image exists
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists

Review Rejected custom template

This template notifies reviewers that their reviews have been moderated and cannot be published.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the reviewer. ContributorABC
{{#user.name_available}}
user.name exists{{/user.name_available}}
Checks whether the name of the reviewer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Check whether the product image is present. product.image exists
{{rejection_reasons}}

Displays the reasons the review was rejected.

Note: Do not add this token to a custom template. This token functions correctly only when used in the standard templates Bazaarvoice provides. Adding it to a custom template causes an error.
Code message definition
{{content_edit_deep_link}}

Allows the user to edit or resubmit the review based on {{rejection_reasons}}.

Note: Do not add this token to a custom template. This token functions correctly only when used in the standard templates Bazaarvoice provides. Adding it to a custom template causes an error.
http://www.bazaarvoice.com/deeplink
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists
{{review.guidelines_link}}
Displays a link to the review guidelines. http://www.bazaarvoice.com/guidelines
{{review.resubmit_link}}
Displays the link for the user to resubmit a review. http://www.bazaarvoice.com/deeplink
{{review.edit_link}}

The link for the user to edit the review.

Note: This token will be unavailable if you've disabled Allow Editing for Rejected Reviews or if the rejected review's code prevents you from editing it.
http://www.bazaarvoice.com/editlink
{{#review.edit_link_available}}
review.edit_link exists
{{/review.edit_link_available}}
Check whether the link for the user to edit the review is present. review.edit_link exists
{{reason.message}}
The rejection message for the (first) reason. Mentions a competitor

Token iterations specific to this template

Token Description Sample result
{{#reasons}}
{{index}}. {{reason.message}}
{{#has_next}}, then<br/>{{/has_next}}
{{/reasons}}
Renders the rejection message for each reason.
  1. Mentions a competitor, then
  2. Directs business away, then
  3. Includes personally identifiable information, then
  4. Shipping or fulfillment focused, then
  5. Includes inappropriate media, then
  6. Contains a URL, then
  7. Is vacuous or needs more detail, then
  8. Includes profanity, then
  9. Customer service focused
{{#reasons.2_thru_N}}
{{index}}. {{reason.message}}
{{#has_next}}, then<br/>{{/has_next}}
{{/reasons.2_thru_N}}
Renders the rejection message of each reason, excluding the first reason
  1. Mentions a competitor, then
  2. Directs business away, then
  3. Includes personally identifiable information, then
  4. Shipping or fulfillment focused, then
  5. Includes inappropriate media, then
  6. Contains a URL, then
  7. Is vacuous or needs more detail, then
  8. Includes profanity, then
  9. Customer service focused
{{reason_1.message}}
==
{{reason.message}}
Displays the rejection message for the first reason. mentions a competitor == mentions a competitor
{{#reasons.more_than_1}}
there is more than 1 reason
{{/reasons.more_than_1}}
Checks whether there is more than one reason. There is more than 1 reason
{{reason_2.message}}
Displays the rejection message for the second reason. Directs business away
{{#reasons.more_than_2}}
there are more than 2 reasons
{{/reasons.more_than_2}}
Checks whether there are more than two reasons. There are more than 2 reasons
{{reason_3.message}}
Displays the rejection message for the third reason. Includes personally identifiable information
{{#reasons.more_than_3}}
there are more than 3 reasons
{{/reasons.more_than_3}}
Checks whether there are more than three reasons. There are more than 3 reasons
{{reason_4.message}}
Displays the rejection message for the fourth reason. Shipping or fulfillment focused
{{#reasons.more_than_4}}
there are more than 4 reasons
{{/reasons.more_than_4}}
Checks whether there are more than four reasons. There are more than 4 reasons.
{{reason_5.message}}
Displays the rejection message for the fifth reason. includes inappropriate media
{{#reasons.more_than_5}}
there are more than 5 reasons
{{/reasons.more_than_5}}
Checks whether there are more than five reasons. There are more than 5 reasons.
{{reason_6.message}}
Displays the rejection message for the sixth reason. Contains a URL
{{#reasons.more_than_6}}
there are more than 6 reasons
{{/reasons.more_than_6}}
Checks whether there are more than six reasons. There are more than 6 reasons.
{{reason_7.message}}
Displays the rejection message for the seventh reason. Is vacuous or needs more detail
{{#reasons.more_than_7}}
there are more than 7 reasons
{{/reasons.more_than_7}}
Checks whether there are more than seven reasons. There are more than 7 reasons.
{{reason_8.message}}
Displays the rejection message for the eighth reason. Includes profanity
{{#reasons.more_than_8}}
there are more than 8 reasons
{{/reasons.more_than_8}}
Checks whether there are more than eight reasons. There are no more reasons.

Comment Approved custom template

This template is used to notify your customers that their comments are live. It includes a link to published comments.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the commenter. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the commenter is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{comment.text}}
Displays the comment text. These are the details.
{{#comment.text_available}}
comment.text exists
{{/comment.text_available}}
Checks whether the comment text is present. comment.text exists
{{comment.deep_link}}
Specifies the link to the comment on-site. http://www.bazaarvoice.com/deeplink
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists

Comment Verification custom template

This template is used to request confirmation from your customers before submitting their comments.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the commenter. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the commenter is present. user.name exists
{{user.confirmation_link}}
Specifies the link for the commenter to confirm his email address. Required http://www.bazaarvoice.com/confirmation
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{comment.text}}
Displays the comment text. These are the details.
{{#comment.text_available}}
comment.text exists
{{/comment.text_available}}
Checks whether the comment text is present. comment.text exists
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists

Comment Rejected custom template

This template is used to notify your customers that their answers have been moderated and cannot be published.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the commenter. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the commenter is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{comment.text}}
Displays the comment text. These are the details.
{{#comment.text_available}}
comment.text exists
{{/comment.text_available}}
Checks whether the comment text is present. comment.text exists
{{comment.resubmit_link}}
Specifies the link for the user to resubmit a comment. http://www.bazaarvoice.com/deeplink
{{review.title}}
Displays the title of the review. This is a summary of what was written.
{{#review.title_available}}
review.title exists
{{/review.title_available}}
Checks whether the title of the review is present. review.title exists
{{review.text}}
Displays the review text. These are the details.
{{#review.text_available}}
review.text exists
{{/review.text_available}}
Checks whether the review text is present. review.text exists

Seller Ratings template

This template invites your customers to review your company.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the shopper. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the shopper is present. user.name exists
{{seller.write_review_link}}
Specifies the link to submit a review. Required http://www.bazaarvoice.com/deeplink

Question Answered custom template

This template is used to notify your customers that their questions have been answered. It includes a link to the published answer.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the inquirer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the inquirer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{answer.text}}
Displays the answer text. These are the details.
{{#answer.text_available}}
answer.text exists
{{/answer.text_available}}
Checks whether the answer text is present. answer.text exists
{{answer.deep_link}}
Specifies the link to the answer on-site. http://www.bazaarvoice.com/deeplink
{{answer.nickname}}
Displays the name of the answerer. Consumer Services
{{#answer.nickname_available}}
answer.nickname exists
{{/answer.nickname_available}}
Checks whether the name of the answerer is present. answer.nickname exists
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Question Approved custom template

This template notifies your customers that their questions are live. It includes a link to published questions.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the inquirer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the inquirer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.deep_link}}
Specifies the link to the question on-site. http://www.bazaarvoice.com/deeplink
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Question Verification custom template

This template requests confirmation from your customer before submitting a question.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the inquirer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the inquirer is present. user.name exists
{{user.confirmation_link}}
Specifies the link for the inquirer to confirm his email address. Required http://www.bazaarvoice.com/confirmation
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.deep_link}}
Specifies the link to the question on-site. http://www.bazaarvoice.com/deeplink
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Question Rejected custom template

This template notifies your customers that their questions have been moderated and cannot be published.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the inquirer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the inquirer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.resubmit_link}}
Specifies the link for the user to resubmit a question. http://www.bazaarvoice.com/deeplink
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Answer Approved custom template

This template is used to notify your customers that their answers are live. It includes a link to published answers.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the answerer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the answerer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{answer.text}}
Displays the answer text. These are the details.
{{#answer.text_available}}
answer.text exists
{{/answer.text_available}}
Checks whether the answer text is present. answer.text exists
{{answer.deep_link}}
Specifies the link to the answer on-site. http://www.bazaarvoice.com/deeplink
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Answer Verification custom template

This template is used to request confirmation from your customers before submitting their answers to published questions about products.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the answerer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the answerer is present. user.name exists
{{user.confirmation_link}}
Specifies the link for the answerer to confirm his email address. Required http://www.bazaarvoice.com/confirmation
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{answer.text}}
Displays the answer text. These are the details.
{{#answer.text_available}}
answer.text exists
{{/answer.text_available}}
Checks whether the answer text is present. answer.text exists
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Answer Rejected custom template

This template is used to notify your customers that their answers have been moderated and cannot be published.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the answerer. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the answerer is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{answer.text}}
Displays the answer text. These are the details.
{{#answer.text_available}}
answer.text exists
{{/answer.text_available}}
Checks whether the answer text is present. answer.text exists
{{answer.resubmit_link}}
Specifies the link for the user to resubmit an answer. http://www.bazaarvoice.com/deeplink
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists

Ask a Product Owner custom template

This template invites your customers to answer consumer questions about products they have purchased from you.

Tokens specific to this template

Token Description Sample result
{{user.name}}
Displays the name of the product owner, a verified purchaser. ContributorABC
{{#user.name_available}}
user.name exists
{{/user.name_available}}
Checks whether the name of the product owner is present. user.name exists
{{product.name}}
Displays the name of the product. Sample Product
{{product.image}}
Displays the product image. http://image.sa.bazaarvoice.com/lib/fed015737664057a/m/1/product-image.png
{{#product.image_available}}
product.image exists
{{/product.image_available}}
Checks whether the product image is present. product.image exists
{{question.summary}}
Displays the question text. This is a summary of what was written.
{{#question.summary_available}}
question.summary exists
{{/question.summary_available}}
Checks whether the question text is present. question.summary exists
{{question.details}}
Displays any detailed information about the question. The detailed information about the question.
{{#question.details_available}
question.details exists
{{/question.details_available}}
Checks whether the question details are present. question.details exists
{{question.deep_link}}
Specifies the link to submit an answer. Required http://www.bazaarvoice.com/simplesubmission

FAQs

What is the difference between {{PRODUCT_NAME}} and {{product.name}}?
  • {{PRODUCT_NAME}}is used in standard templates, while {{product.name}} is for custom templates.
  • By default, both tokens pull data from the order data file. If it is not provided in the order data file, the name given in the Product catalog feed is considered. If the order data provides a different name than the product catalog, the order data value will be considered for RREs.
Where does {{CONTENT_DEEP_LINK}} come from, and do links expire?  
  • This token extracts the link from the product display page (PDP) URL in the Product Catalog. If a client changes their product page URLs, they must update the catalog.
  • RRE submission links expire after 90 days — clicking after that returns a 404 error. 
Can the email open-tracking pixel be removed from custom email templates?

Yes. You can remove the email open tracker from custom email templates. For step-by-step instructions, refer to Manage email open tracker. 

Can I edit the helper text (ghost text) in the in-mail template?

No. The helper (ghost) text in the rating stars is hard-coded and cannot be edited. 

What are all the default text fields that are auto-translated in the in-mail template?
  • Subject
  • Body
  • Additional Products Heading
  • Additional Information
What are all the default text fields that are auto-translated in the standard template?
  • Subject
  • Title
  • Body
  • Additional Products Heading
  • Additional Information
What are the limitations of email template styling?
  • Logos: Your logo has a hard size limit. It cannot be wider than 300px. 
  • Buttons: Buttons have a default rounded look. You cannot change the corners to make them sharp or square; only font color is customizable in the Style Editor.
Can custom unsubscribe links be used in RRE templates?

Custom templates allow you to replace the default Bazaarvoice opt-out URL with a branded link (this feature is not available for standard or In-mail templates). If you switch to a custom unsubscription link, you can manage user preferences by sending a Subscription feed file (via Portal or via SFTP server)   to Bazaarvoice for bulk updates or use the Notifications API for real-time tracking.

Why emails have incorrect recipient names or user names?
  1. Bazaarvoice takes user names from the <UserName> field in the order data file.
  2. If you do not include this field in the order data file, Bazaarvoice searches its system for an earlier user name associated with the provided email address and uses that one. 
  3. If the reviewer has since changed their user name and you have not sent the new one, Bazaarvoice continues to use the name already on record.
Note: To avoid user name mismatches in emails, always include the <UserName> field in your order data file.
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