Connect Instagram and Facebook

Connect Instagram and Facebook to Bazaarvoice Vibe to take advantage of features like Instagram Like2Buy, user-generated content collection, social scheduling, and more.

Before you begin

• Make sure you have Facebook access with full control to your Facebook page. If you don't, follow Meta's instructions to get Facebook access with full control.
• Make sure you have an Instagram business account. If you don't, follow Instagram's instructions to set your account up as a business account.
• Connect your Instagram business account and your Facebook page. Read Instagram's instructions to learn how.

Connect your accounts

1. In Vibe, select the gear icon in the top-right corner to open the Settings page.
2. Make sure you're on the Social Media Accounts tab.
3. Select Connect under Instagram and Facebook.
4. Sign in to your account and opt-in to each page and account that you want to use with Vibe. You'll see the name Curalate throughout the connection process, this is the previous name for Vibe.
5. Once you've signed in, you'll be taken back to to the Social Media Accounts tab.
6. Select Choose a Facebook page.
7. Select the Facebook page you want to use with this Vibe instance and select Save.
8. Select Choose an Instagram account.
9. Select the Instagram account you want to use with this Vibe instance and select Save.

Vibe will import your Instagram account’s posts from the day you connected onward. Follower growth will begin displaying within 24-48 hours of connection. We can’t display follower growth from before the day you connected.

Vibe will import your Facebook page’s most recent 1000 posts within 30 minutes.

Add multiple Instagram accounts

1. In Vibe, select the gear icon in the top-right corner to open the Settings page.
2. Make sure you're on the Social Media Accounts tab.
3. Select Add Instagram Accounts.
4. Select the checkbox next to each account you want to add.
5. Select Save.

Select Set as Main to set that account as the primary account or Remove to remove the account.

Verify permissions

Make sure you have nothing listed under the Missing Permissions heading. If you do, read the Troubleshoot missing permissions section below.

Troubleshoot missing permissions

• Your account needs to be reconnected. This is the best place to start when troubleshooting connection issues. Reconnect your account by following the steps in the Connect your accounts section of this article.
• You don't have Facebook access with full control to your connected Facebook page. Follow Meta's instructions to get Facebook access with full control.
• We made an update that requires a new permission. Reconnect your account by following the steps in the Connect your accounts section of this article.

Common questions