Display-Receive syndication

Display-Receive syndication

Receive user-generated content (UGC) from brands in the Bazaarvoice Network that sell your products with Bazaarvoice Display-Receive. Reviews give consumers the confidence they need to purchase products. The more reviews you have, the more sales you can expect.

Learn how to:

Get started

If you are new to Bazaarvoice Display-Receive, complete the following technical setup to display UGC on your website.

  1. Provide your product catalog. Bazaarvoice's Dynamic Catalog Collection (DCC) uses JavaScript on your product display pages (PDPs) to collect and consume product catalog data.
  2. Integrate code to display content. Implement the Rating Summary and Reviews display modules to enable your website to communicate with Bazaarvoice and retrieve content for display.
  3. Enable BV Pixel. BV Pixel is essential for measuring the impact of your program.
  4. (Optional) Add schema.org markup. Add schema.org markup to each PDP to make UGC easier to crawl and index by search engines and support rich snippets, like search results with star ratings.

View your content in the Bazaarvoice Portal

The Bazaarvoice Portal is a secure hub where you can monitor and analyze your brand’s UGC in the Bazaarvoice Network. Use Insights to understand review volume, coverage, and sentiment from consumers about your products and to see how your UGC program is performing with Bazaarvoice. Use Reports to generate reports on your UGC programs and understand key metrics at a finer level of detail.

Sign in to Insights and Reports

  1. Sign in to the Bazaarvoice Portal Opens in new tab.
  2. From the navigation bar, select Analytics > Ratings & Reviews. The main Insights page appears. From this page you can view three dashboards:
    • Program Overview
    • Ratings & Reviews
    • Questions & Answers
  3. Select a dashboard. From the Reports page, you can view and create reports.
  4. Select New report to create a new report.

View the Collection dashboard

The Collection dashboard helps you measure how many reviews you have collected and received from the Bazaarvoice Network.

Use this dashboard to understand:

  • The volume of displayable content
  • Where the content came from
  • The impact of content on average rating

Learn more about collection insights.

Filter content

Use the filter options in Insights to customize your dataset.

Learn how to filter your collection metrics.

View the Coverage dashboard

The Coverage dashboard helps you measure how many of your products have native or syndicated reviews. Use this section to quickly understand the contribution the Bazaarvoice Network has made to your product coverage.

Learn more about coverage insights.

Filter content

Use the filter options in Insights to customize your dataset.

Learn how to filter your coverage metrics.

View the Consumer sentiment dashboard

The Consumer sentiment dashboard displays key sentiments expressed in your product reviews.

Learn more about consumer sentiment insights.

Filter content

Use the filter options in Insights to customize your dataset.

Learn how to filter your consumer sentiment metrics.

Create reports

Portal reports are Excel spreadsheets that help you analyze your content. You can download reports directly from Reports Opens in new tab or send reports to email recipients of your choice on a regular basis.

Maintain catalog data in Bazaarvoice Portal

Your product catalog should be as up to date as possible to ensure the accuracy of the data in your Display-Receive program. Dynamic Catalog Collection (DCC) automatically updates your Bazaarvoice product catalog, but you can make manual updates with the Product Catalog application in Portal.

Note: Manual updates you make using the Product Catalog application take precedence over DCC updates. For example, if you use the app to delete a product's model number, subsequent DCC updates won't add the model number back.

View your product catalog

  1. Sign in to the Bazaarvoice Portal Opens in new tab.

    If you cannot sign in, contact Bazaarvoice. Learn more about Portal permissions and user accounts.

  2. From the navigation bar, select More > Product Catalog.

Manage your product catalog

Common questions

How do I get updates and patches?

Bazaarvoice will monitor your Display-Receive implementation and provide any necessary updates or patches required for critical bug fixes.

When should I contact Bazaarvoice?

Contact Bazaarvoice if:

  • The expected content is not displaying on your site.
  • A review is mistakenly displayed on your site.
  • A review is displayed on the wrong product page.
How do I request help from Bazaarvoice Support?

You can contact Bazaarvoice by email or telephone:

Email

Email your request tosupport@bazaarvoice.com.

You will receive an automated response indicating Bazaarvoice Support has received your request. A representative will respond to your case within two business days.

Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to white label @salesforce.com and @bazaarvoice.com. Otherwise, our responses may be blocked by your company’s firewall.

Telephone

Telephone support is available at all times for critical issues. All other requests are managed during business hours.

United States: 888-984-1381 (toll free), 866 522 9227, option 4

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