Manage alerts

Alerts help you to respond to critical content as soon as it's flagged. Instead of manually searching for negative feedback, you can receive real-time emails when reviews mention specific phrases like "defective" or "safety concern".

How to access the alerts dashboard (two ways)

There are two ways to view and manage your existing alerts:

From the List View: Select the ellipses icon (...) in the upper-right corner and select Manage alerts.
From Portal settings: Select the settings icon in the upper-right corner of any page and select Manage alerts.

Create an alert

Alerts Contributor Alerts Administrator

To stay informed about specific consumer feedback, you can create real-time alerts. Recipients will receive an email whenever new content matches your specified alert criteria.

Sign in to the Bazaarvoice Portal.
From the top navigation bar select Ratings & Reviews.
From the List View, select the ellipses icon (...) in the upper-right corner.
Select Create alert. The Create Ratings & Reviews Alert modal appears:
Set your alert conditions (triggers): Refer to the alert conditions table for more information.
Name your alert: Use a clear name (for example "[Product Name] | Liability Issues").
Add Recipients: Enter the email addresses of active Portal users.
Select Create alert.

Alert conditions (triggers)

Alerts are triggered only when all selected conditions are satisfied.

For example, if you set an alert for 1-star ratings and Approved status, the alert will only fire when both trigger conditions are met.

Trigger condition	Description
Content	Ratings Select one or more ratings: 1 star, 2 stars, 3 stars, 4 stars, or 5 stars.
	Review type Select "Rating and text" or "Rating only".
	Locale Select one or more locales.
	Text fields (keywords) Text field filters: Select up to ten different text fields to refine your filter. Or you can narrow your focus to specific fields, such as: Review text: Focus on the main body of the content to detect specific mentions. Review title: Target high-level sentiments or key themes that reviewers highlight at a glance. Pros/Cons: Isolate keywords specifically associated with product strengths or weaknesses. Keywords: Enter up to five unique words or phrases for each selected text field. Select Add to save each keyword or phrase. For example, “broken”, “burning smell”,” terrible battery life". Learn more about keyword alerts.
Products	Category: Enter category name or ID.
	Brand: Enter brand name or ID.
	Product: Enter product ID or name.
Moderation	Client codes: Applied by your internal moderation team. Select one or more codes.
	Moderation codes: Applied by the Bazaarvoice moderation team. Select one or more codes.
	Moderation status: Select Approved, Rejected, or both.
	Post moderation: Triggers an alert when moderation codes are edited on existing content.

Managing existing alerts

The Manage Alerts page is your central dashboard for viewing and editing active alert notifications. Use the table below to understand the alerts information provided:

Column	Description
Alert name	Name of the alert. Select the Alert name link to view or edit the current alert settings. Recipients can view an alert even if they didn't create it.
Created by	Name of the person who created the alert.
Date created	Date the alert was created.
Recipients	The total number of users currently subscribed to this notification.
Alert type	Type of alert: Ratings & Reviews—Alert created in Reviews in Portal. Questions & Answers—Alert created in Questions & Answers in Portal. Product Feed—Alert created in Product Catalog in Portal.
Actions	Delete an alert Stop receiving an alert email (unsubscribe)

Find alerts

Alert Viewer Alert Contributor Alert Administrator

As an Alerts Administrator you can view any alert. As an Alerts Contributor you can only view alerts you created.

Find alerts using:

Search field: Enter an alert name in the search field.
Sort data table: Sort the table by the date the alert was created.

Edit alerts

Alert Contributor Alert Administrator

As an Alerts Administrator you can edit any alert. As an Alerts Contributor you can only edit alerts you created.

To edit alert details:

In the Manage alerts table, select the Alert name you want to modify.
In the modal that appears, update the filters, name, or recipients as needed.
Select Save.

Delete alerts

Alert Contributor Alert Administrator

As an Alerts Administrator you can delete any alert. As an Alerts Contributor you can only delete alerts you created.

To delete an alert:

In the Actions column of the table, select the ellipses icon (...).
Select Delete alert in the row containing the alert you want to delete.

Stop receiving alerts (unsubscribe)

Alert Viewer Alert Contributor Alert Administrator

An alert must always have at least one recipient. If you want to stop receiving an alert for which you’re the last remaining recipient, contact your Account Administrator.

To stop receiving alert emails:

In the Actions column of the table, select the ellipses icon (...).
Select Stop receiving alert in the row containing the alert you want to stop receiving notifications for.
Select Remove.

Post-moderation alerts firing rules

Enable this trigger to receive notifications when a moderation code is updated on content that has already been moderated. This is useful for tracking:

Manual overrides: When a teammate manually changes a code in the Portal.
Re-moderation: When a review is flagged with [REMOD] for a second look.
User edits: When a consumer updates their review, triggering a new moderation check.

To reduce 'alert noise,' remove the Post-moderation filter; this ensures you're only notified about new content rather than updates to old reviews.

Best practices: Avoiding "Alert Fatigue"

Audit monthly: Delete alerts for discontinued products or resolved campaigns.
Be specific: Use phrases like "battery exploded" instead of just "battery" to keep notifications relevant.
Consistent naming: Use a format like [Brand] | [Topic] | [Frequency] to make your alerts table easier to scan.

Get started: Recommended alerts

If you're new to alerts, we recommend setting up these three essential notifications:

Liability concerns: Filter for the LI code to notify Legal or Safety teams immediately.
Customer service: Filter for CS or SI codes to catch service issues that require a brand response.
Quality concerns: Set an alert for 1-star ratings on your top-priority products to identify manufacturing trends.