To maximize the number of consumer questions your Answer Assistant can automatically resolve:
- Ensure your product catalog is as rich and detailed as possible.
- High-quality product data directly improves the depth, accuracy, and volume of your AI-generated answers.
1. Optimize your product data
The performance of the AI model depends largely on the quality of your product feed. Use the following guidelines to optimize your catalog data:
| Element | Guideline | Why it matters |
|---|---|---|
| Product descriptions | Aim for 100+ words per description (50 word minimum). | Context-rich descriptions generate the highest-quality, most complete answers. |
| Product specifications | Include specific technical details like dimensions, materials, or attributes (for example, iOS/Android compatibility, Dry/Oily skin type). | Directly improves AI draft accuracy for complex, technical user questions. |
| Product URL | Include the product URL directly in your catalog feed. | Connects the AI to your live Product Details Page (PDP) as the Source of Truth. Ensuring maximum draft accuracy. |
| URL formatting | Use absolute links pointing directly to the correct product details page (for example, https://example.com/product). | Ensures link reliability so the AI model can successfully scan the page. Warning: Without a valid URL, the AI cannot scan the live product page, leading to missing details in answer drafts. |
| Locale-specifics | Tailor descriptions to each specific region. | The AI model prioritizes local versions, ensuring accurate localized features and measurements. Refer to this localization configuration article. |
Important: Certain anti-bot security systems may block Answer Assistant from retrieving information from your live PDP. Bazaarvoice respects these protections as a deliberate client security choice. In these instances, our AI model will use your other available data to generate a draft.
2. Verify your catalog import method
Because Answer Assistant pulls data directly from your product feed, maintaining a healthy, up-to-date catalog is essential for the AI to function accurately.
Review your current setup
- Evaluate methods: Refer to Methods to send product catalog data to review formatting requirements or evaluate a new setup method.
- Assess performance: Check your Catalog Health Score and align your feed with current best practices.
Note: If you're not sure which import method is best, contact your Client Success Manager (CSM) or support for guidance.
