Configure Ratings & Reviews

• Review helpfulness—Enable to allow consumers to indicate whether they found the review helpful.
  

  Note: If you're using the V2 display, your review helpfulness voting feature will have thumbs-up and thumbs-down voting icons. Consumers can indicate whether they found an answer helpful by selecting the relevant icon. A tally of registered votes is displayed beside each voting icon. To customize the color of your voting icons, select Buttons—Secondary in the Fonts section of the Style Editor.

• Hide inline ratings—Enable to hide inline ratings on the PDP when no consumer reviews are available for the product.
• Display text—Select Show to display the text reading No reviews yet. Select Hide to exclude this text from inline ratings in PDPs when no consumer reviews are available for the product.
• Hide rating summary—Enable to hide rating summary on the PDP when no consumer reviews are available for the product.
• Display text—Select Show to display the text reading No reviews yet. Select Hide to exclude this text from rating summary in PDPs when no consumer reviews are available for the product.

• Default Review Sort—Select the default sort order for reviews displayed on your site. For new implementations, we recommend the Most Relevant sort selection.
• Review Sort Options—Select ways consumers can sort reviews. Bazaarvoice provides the following review sorting options for your product display pages (PDPs) to enable consumers to personalize their review display experience. You can choose multiple options.

  • Most Relevant—Reviews that are most relevant to the consumer's search criteria or product preferences. When sorting reviews by relevance, the algorithm prioritizes the most useful ones for a specific consumer by considering factors such as submission date, length, presence of media content, and the number of Helpful or Not Helpful votes. These factors establish a relevancy ranking, ensuring prioritization of the most valuable reviews.

    In addition, the enhanced relevancy sorting method considers additional factors such as whether the review is featured, is from a verified purchaser, and includes approved comments. This broader sorting process improves the relevance of your reviews. Consumers can also identify the most valuable reviews in the correct order when numerous reviews are available, thus simplifying their decision-making process when purchasing a product or using a service.

  • Most Helpful—Reviews that other consumers have found most helpful.
  • Highest to Lowest Rating—Reviews sorted in descending order from the highest to the lowest ratings. This option displays the top-rated products in your catalog.
  • Lowest to Highest Rating—Reviews sorted in ascending order from the lowest to the highest ratings. This option displays the lowest-rated products in your catalog.
  • Featured—Reviews that you tagged to provide helpful insights to consumers.
  • Oldest—Reviews in chronological order, starting with the ones submitted the longest time ago.
  • Most Recent—Reviews in chronological order, starting with the most recently submitted.
  • Regional—Reviews that you determine to be regional to the consumer based on the language in which the review was written or its country of origin. For more details, refer to Sort by Regional.
• Reviews On First Page—Enter the number of reviews to display on the first page. The search engine optimization (SEO) best practice value is 8. Each subsequent page displays 30 reviews.

• Display text format - Select how you want the review summary to display on the product detail page. You can select one or both of the following options:
  • Paragraph: Enables to display the review summary as a single paragraph.
  • Bulleted List: Enables to display the review summary as bullet points.
• Display text length—Controls how the review summary appears by default.
  • Collapsed: Displays a partial view of the review summary. Consumers can select the Show More button to expand and read the full text. 
  • Expanded: Displays the full review summary text upfront.  
• Summary locale - Enable to generate summaries in supported languages - English, Spanish, French, and German. Do not enable for unsupported languages. 
• Review Summary on Category Page - Enable to show the review summary on the category page. Disable it to hide the summary from the category page.
  

• Content Filter Control—Enable the setting to let consumers filter reviews by one or more criteria, including rating and reviewer age.
• Ratings Filter—Enable the setting to show the Ratings filter on the ratings and reviews page. 
• Locale Filter—Enable the setting to show the Locale filter on the ratings and reviews page. 
• Verified Purchaser Filter—Enable the setting to show the Verified purchaser filter on the ratings and reviews page. This option is disabled by default. 

• Display Profile—Select how you want the contributor's profile information to display on the page. Select Inline to display the contributor's information directly on the reviews section of the page or Hover (V1 only) to display contributor's information when the cursor hovers over the contributor name.
• Full Profile Link—Enable to display a link in a profile snapshot that directs to the complete profile containing approved content from a contributor. If Display Profile is set to Inline, the link text is the contributor's name. The contributor's profile modal displays the reviews, uploaded images of the product in use, any questions posted about the product, and the answers provided.

• User-Submitted Comments—Enable the setting to let consumers comment on reviews. Site visitors can read the comments along with the reviews.

• Enabled—Enable to display syndication attribution statements for reviews that originated on another site. You can specify individual clients whose attribution statements you want to hide using the Hide syndication attribution option. Disable to hide the syndication attribution statement for all clients.
• Hide Syndication Attribution—Enter a client name to hide the syndication attribution statement for that client. Enter only one client name in each text box. Select Add to add another text box.
• Product Families Attribution—Enable to display the Product Families attribution statement in the review display. This statement indicates the product for which the original review was written.
• Syndicated Product Name Attribution—Enable to display the product name in the review statement with the website when posting a syndicated review. This statement indicates the specific product for which the original review was written.

To get started with the Default Keyword Filters feature, contact your Account Manager or Bazaarvoice Support.
When enabled, consumers can select keywords and filter reviews based on the selected keywords. This feature supports the following languages: English, French, German, and Spanish. To know more about the Product Sentiments API, refer the Retrieve Features article in the Bazaarvoice Developer Center. 

• V2 only Submission Form Layout (Review Submission Form)—Select how you want the layout to display on the submission form.
  • Detailed: Displays the mandatory and optional questions in multiple sections.
  • Compact: Displays the mandatory and optional questions in two sections.
• V2 only Simplified Review Submission Form—When enabled, the form displays only the mandatory section upfront to present a simplified experience. Optional sections appear automatically after the mandatory section is submitted.
• V1 only Require Review Text (Single-Product Submission Form)—Enable to let contributors write review text as part of their review submission when using the default single-product submission form.
• V1 only Require Review Title (Single-Product Submission Form)—Enable the settings to let contributors enter titles for their reviews when using the default single-product submission form.
• V2 only Require Review Text (Multi-Product & Review Submission Forms)—Enable the settings to make it mandatory for contributors to enter text in the Review Text field when submitting review forms. This setting prevents ratings-only submissions.
• V2 only Require Review Title (Multi-Product & Review Submission Forms)—Enable the settings to make it mandatory for contributors to enter text in the Review Title field when submitting review forms. This setting prevents ratings-only submissions.
• Review text minimum length—Enter the minimum number of characters required for reviews. For no minimum, leave the field blank. Reviews with fewer than 50 characters appear as ratings-only reviews (with no text). To ensure that review text appears, enable Require review text, and set this value to at least 50 characters.
• Review Title Maximum Length—Enter the maximum number of characters allowed for the review title. For no maximum, leave the field blank.
• Photo Upload—Enable the settings to let contributors upload images. Contributors can upload as many as six photos with each review.
• Mandatory photo upload (Multi-Product & Single-Product Submission Forms V2)—Enable the settings to require contributors to upload images when submitting review forms. This setting prevents ratings-only submissions.
• Photo count (Multi-Product & Single-Product Submission Forms V2)—Specify the minimum number of photos that consumers must upload with reviews.
• Photo Guidelines Text—Optionally, edit the guidelines for contributor photo submissions. This text appears as a tooltip beside the Add Photo window if Show review guidelines on submission page is enabled.
• Video Links—Enable this setting to allow contributors to add video links to their reviews.
  
  • Hosted display clients (V1 only)—Enable contributors to add YouTube links to their video reviews.
  • API clients—Enable contributors to either add video links or upload videos directly from their device.
• YouTube Video (V2 only)—Enable the settings to let contributors add YouTube links to their video reviews. You must enable the Video Links option before enabling YouTube Video.
• Native Video (V2 only)—Enable the settings to let contributors create or upload native videos directly to their reviews. You must enable the Video Links option before enabling Native Video.
• Closed Captions— Enable the settings to display closed captions on native videos in reviews.
• Video Guidelines Text—Optionally, edit the guidelines for user video submissions. This text appears as a tooltip beside the Add Video window if Show review guidelines on submission page is enabled.
• Location—Enable the settings to display the field in which contributors can specify their location.
• Net Promoter Score—Enable the settings to let contributors rate your business by using the standard net promoter score system of 0 to 10.
• Would you recommend? (submission)—Enable the settings to include a question asking contributors if they would recommend the product they are reviewing.
• Show Review Guidelines on Submission Page—Enable the settings to display review, photo, and video guidelines while the contributor adds text, photos, and reviews, respectively.
• Voice Typing Input (Review Submission Form)—Enable the settings to display the microphone in the Review field to let consumers dictate reviews using talk-to-text review submission.
• Review Guidelines Text—Write your guidelines for contributor reviews. These guidelines are displayed with the submission form.
• V1 only Ratings choice gradient—When enabled (default), a color gradient appears when a contributor hovers over or selects a ratings star. The colors correspond to the number of stars selected, representing the consumer's opinion (red=1; orange=2; yellow=3; light green=4; dark green=5). When disabled, the primary button color is used instead of the gradient colors.
  

  Note: The primary button color is set using the Style Editor page.
• Allow Multiple Reviews Per User—Select the settings to let contributors write more than one review about the same product or service. Select One review Per User is the best practice for product reviews. Select Multiple reviews Per User is the best practice for services.
• Allow Editing for Rejected Reviews—Enable the setting to allow consumers to re-submit their rejected content. By default, the submission form allows consumers to edit and resubmit a rejected review for up to 30 days from the date of initial submission. To learn more about resubmission of rejected reviews, refer to Review Resubmission.
• Extend Rejected Review Resubmission for 90 days (progressive submission)—Enable the setting to allow consumers to resubmit rejected reviews for up to 90 days from initial submission date (extending the default 30-day window). To learn more about progressive submission, refer to Review submission form. To learn more about resubmission of rejected reviews, refer to Review Resubmission. 

• Content Coach with AI-generated suggestions—Enable the settings to display AI-generated topic suggestions as a contributor writes a review. Use Edit values to select the locale. The supported locales are English (en), Spanish (es), French (fr), and German (de).
• Default view for AI-generated topics (Mobile)—Select how you want the AI-generated topic suggestions to display on mobile devices.
  • Expanded: Select to display topic suggestions by default. Consumers can use the Hide button to collapse them.
  • Collapsed: Select to keep topic suggestions hidden by default. Consumers can use the Show button to expand them.

• Visual content coach: AI-generated media ideas (V2)—Enable the setting to show product-specific, AI-generated ideas in the review submission form to help consumers capture creative and helpful media. Supported languages: English, Spanish, French, and German. Do not enable for unsupported languages. 
• Media Quality Feedback—Enable this setting to provide real-time, AI-driven feedback when consumers upload photos or record videos. This provides instant suggestions to help consumers improve their media before submitting, driving higher-quality visual content. Select Photo to enable feedback for photo uploads only, Video to enable feedback for videos only, or All Media to enable feedback for both. Select None to keep the feature disabled.

• Media Guidelines (V2)—Enable the setting to display media guidelines that help contributors create high-quality photos and videos. This setting is enabled by default.
• Best Practices—Guidelines to capture clear, well-lit, and focused media that effectively showcase the product. Edit or replace these guidelines to align better with your brand before deployment. 
• Upload Example Media: Best Practices—Default images that you can use to showcase high-quality media. Edit or replace these examples with media that aligns better with your brand. 
• What's not Allowed—Rules for avoiding unacceptable content (e.g., copyright violations, harmful material, or personal information). Review and edit these rules before deployment to help consumers submit quality media. 
• Upload Example Media: What's not Allowed—Default images that you can use to showcase unacceptable media. To replace these images, upload your own images in the png, jpg, and gif formats. 

• Enabled—Enable to use multi-product submission forms for review requests (formerly post-interaction email or PIE) to allow customers to rate and review all of their unreviewed purchases from that transaction in one place.
• When should a review request link to multi-product submission form?—Select when you want your review request to link to a multi-product submission form instead of a single-product submission form. Choose from the following options:

  • For all transactions—All review requests will direct your customers to the multi-product submission form, whether they purchased one or multiple products.

  • Only for transactions with multiple products—If the customer purchases more than one product, they will receive a review request link to a multi-product submission form. Purchases of a single product will trigger your default single-product submission form.

  • Never, only use single-product submission form—Review requests for all transactions will link to your default single-product submission form configured with the submission form editor.