Use Product Matching to see your existing matches and request new ones between your catalog and your destination catalogs in the Bazaarvoice Network.
Required roles and permissions
To use product matching, you must be assigned the following:
| Solution | Role |
|---|---|
|
Network
|
Network Administrator
Network Viewer |
Learn more about Portal roles.
Before you begin
-
Sign in to the Bazaarvoice Portal
.
If you can't sign in, contact Bazaarvoice support for assistance. Learn more about Portal permissions and user accounts.
- From the navigation bar, select Network.
- Select Product Matching.
View and filter products
View your products in the table in Product Matching.
|
Column
|
Description |
|---|---|
| Product |
Name of the product
|
|
Product ID
|
ID for the product.
|
| Product matches |
Number of matches between this product in your catalog and partner catalogs.
|
|
Partners
|
Number of partners in the Bazaarvoice Network that have matches for the product in their catalogs. |
Filter products
Select Filters to start filtering the products.
Product filter:
Product—Begin entering a product name or ID. Select the relevant product from the list of suggestions. Repeat for each product you want to include.
Product status—Select a status. For example, Active.
Brand—Begin entering a brand name or ID. Repeat for each brand you want to include.
Content filter:
Product matches—Select whether you want to view all of your products, or only your products that don’t have any matches.
Find products
Search field: Search by product name or ID.
Request product matches
If you distribute content within the Bazaarvoice Network, use the following steps to request matches for different products.
- In the table in the Products tab, select Request match in the row containing the product you want to request a match for.
- Select the partner catalog where you want to find the product match.
- Enter a keyword or product ID for the product you want to find matches for.
- Select Search for matches.
-
Carefully review the search results. If any of them is a potential match for your product, select Request match.
Note: Make sure you follow the syndication product matching guidelines. The guidelines help to make sure that consumers only see useful reviews. The Bazaarvoice moderation team only approves product matches that comply with our guidelines.
After you request a match, Bazaarvoice will review it within 72 hours. After it is approved, we will start syndicating reviews for the matched products. It can take up to two weeks for these syndicated reviews to appear in Portal.
If Bazaarvoice rejects the request, the status of the individual request will change to Rejected.
View requests
In Product Matching, select Match requests to see your product match requests. Use the figures at the top of the page to see the total number of requests you’ve made and their status.
Use the table to view your requests.
|
Column
|
Description |
|---|---|
|
Request ID
|
ID for the request. Select this ID to view or edit the request.
|
|
Status
|
Status of the request.
|
|
Your product
|
Product from your catalog for which you've requested matches.
|
|
Destination catalog
|
Catalog to which the destination product belongs.
|
|
Additional reviews
|
Number of reviews syndicated for the product through product matching.
|
View individual requests
To view an individual match request, select its Request ID from the data table. You can view the request's status, date, ID, destination catalog, and other details about your product and the destination product.
Under Your product, select View product in catalog to see its details in Product Catalog in Portal. Learn more about viewing product details.
Remove matches
To remove matches, contact Bazaarvoice support.
Find requests
Find requests using any of these methods:
- Sort data table: Sort the table by the date the request was created.
- Date filter: To view requests created during a specific time period, select All time and select an option from the menu. Select Custom to enter a custom start and end date and select Apply and close.
- Request details filter: Select Filters to start filtering by information about the match request. To apply filter criteria, select Apply and close.
- Product ID—Enter a product ID and select Add. Repeat for each product ID you want to include.
- Destination catalog—Begin entering a destination catalog name. Select the relevant catalog from the list of suggestions. Repeat for each catalog you want to include.
-
Status—Select a status, for example, Approved. Repeat for each status you want to include.
FAQs
Why can't I find matching products?
If you can't find matching products, it's because your search criteria were too narrow or because the brand or retailer whose catalog you're searching hasn't entered complete or accurate product details.
Why can’t I see any product matches even though I can see the product on my website?
If you can’t see product matches, this is because the relevant product hasn't been matched yet to the same product in a destination catalog, or because you’ve entered the incorrect product ID. To avoid entering the incorrect product ID, try using a keyword search when you request matches.
Why do I need to search for matches if I have enabled auto-matching?
Product matches are made automatically only if both the source and destination catalogs contain sufficient and accurate details of the matched products.
If you don’t have these details, product matching helps you find potential matches in the destination catalogs to which you're already sending reviews. Learn about syndicating into the Bazaarvoice Network .
I'm receiving syndicated content. Can I suggest a match in Portal?
You can suggest product matches in Portal if you have destination catalogs in which you can match products.
What happens after a product match request is approved?
Once a product match request is approved, we will start syndicating reviews for the matched product. It can take up to two weeks for these syndicated reviews to appear in Portal. Your product catalog won't be updated with the UPCs for the matched products.
