Configure app settings

Select Staging to test your configurations. Select Production to collect and display customer content in your live environment.

Use your deployment zone to manage the look and feel across multiple Shopify stores.

• If you manage one site, enter Main Site.

• Use unique names to distinguish multi-site configurations.

Select Product-level to collect, display, and distribute UGC for the parent product, or Variant-level for individual product variants.

Selecting Product-level displays Enable Multi-Store Products. Select this if you manage more than one store to organize products into category hierarchies across multiple Shopify stores.

Selecting Variant-level displays these sharing options:

• Share UGC Amongst Product Variants on Shopify Store Display. Groups product variants into Bazaarvoice product families. This enables UGC to appear across all related variants on a Shopify product page. 

• Share UGC Amongst Product Variants When Syndicating. Displays UGC from all product variants and shares it across the Bazaarvoice Syndication Network. Enable Bazaarvoice Syndication separately to use this feature. To learn more, refer to the Syndication article.

Note: If you are an existing client and want to migrate from the Product-level to the Variant-level, contact your Bazaarvoice representative.

Identify catalog products using a unique attribute. Select the attribute type for the external product ID:

• Select Default to use the default Shopify product ID.
• Select Metafield to use a custom product ID within catalog feeds. Refer to the metafield article to learn more about using a custom metafield.
  
• Select SKU to use SKU values.

Caution: Changing the attribute type (for example, switching between Metafield and SKU) creates new IDs. Contact Bazaarvoice Support before you change the attribute type to retain your UGC.

• Missing IDs. Excludes these products from all product feeds, order feeds, liquid blocks, and web pixel tracking.

• Duplicate IDs. Includes only the oldest product (based on creation date). The app excludes all other products sharing that ID.
  

Update your product catalog to ensure every product has a unique, assigned ID. 

Select View Catalog Health to review product counts and attribute coverage. The Products panel shows counts such as active products and products synced with Bazaarvoice. The Coverage panel shows the percentage of products with each required attribute populated (for example, GTIN, PDP URL). Any errors or missing data appear under Issues for quick resolution.

To learn more, refer to the Integration health article.

Select to enable the display and collection of review content in your Shopify store.

Note: Leaving this box unchecked will disable Ratings & Reviews for your store.

Select to enable the installation of Bazaarvoice App Pixel to your Shopify store.

Enable the Always on setting in your Shopify pixel configuration, If this setting is off, some checkout events may not be captured, and review requests may not be sent.

Note:  The App Pixel collects events made on checkout pages by consumers. After you enable App Pixel, it immediately begins collecting data and sending email messages. 

Select to enable the Bazaarvoice Authentic Discovery feature in your Shopify store.

To learn more about Authentic Discovery configuration, refer to the Authentic Discovery for Shopify article.

Note: Your package must include Authentic Discovery™ before you can enable this feature in your Shopify store.

Contact your Bazaarvoice representative for more information.

To send review requests after an order is fulfilled, select Fulfillment date. To send review requests after an order is created, select Transaction date.

Note: To use this setting, select Activate in Send daily updates > Daily order update. This enables Bazaarvoice to send review requests to your customers.

Before using this setting, you need to make updates to the Bazaarvoice Portal:

1. Sign in to the Bazaarvoice Portal.
2. Select the settings icon in the upper-right corner .
3. Select Configuration.
4. Select Edit next to the implementation you want to configure under Implementations.
5. Select Configure Messages from the menu on the left side of the page.
6. Go to the Review Requests section in the Settings tab.
7. Select By feed under Trigger messages.

Note: Bazaarvoice sends review requests only after an order is fully fulfilled. If an order includes canceled items, Bazaarvoice sends requests for the remaining fulfilled products.

Send data to Bazaarvoice about your orders within a set timeframe. This data enables Bazaarvoice to send review requests to your customers.

Caution:  Consult your Bazaarvoice representative before sending this data.

Start date: 05/11/2024

End date: 05/18/2025