To manage content, users must be assigned specific roles. These roles determine your level of access to moderation, responding to consumer questions, and administrative tasks.
Ensure you have the following:
| You must have this solution: | One of these roles: |
|---|---|
|
Questions & Answers
|
|
Permissions overview
The following table outlines the specific actions each role can perform:
|
Action
|
Content Viewer
|
Content Responder
|
Content Moderator
|
Content Administrator
|
Account Administrator
|
|---|---|---|---|---|---|
|
View questions and answers
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Respond to questions and answers
|
|
✓
|
|
✓
|
✓
|
|
Moderate answers
|
|
|
✓
|
✓
|
✓
|
|
Migrate answers
|
|
|
|
✓
|
✓
|
|
Manage contributors
|
|
|
|
✓
|
✓
|
|
Export Q&A data
|
✓
|
✓
|
✓
|
✓
|
✓
|
| Enable Answer Assistant | ✓ |
Note: Responding to consumer questions requires an Answer Contributor ID for authentication. Your Account Administrator can go to Manage Users to assign a contributor ID to any user with the Content Responder or Content Administrator role.
Learn more about Portal roles and capabilities.
