To view details about your creator payments, follow these steps:
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In Vibe, select the Campaigns tab.
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Navigate to the Bazaarvoice Sampling and Social Creators tabs. Select the Social Creators tab.
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Select the campaign for which you want to view affiliate payments.
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From the left-hand navigation, select Manage > Affiliates.
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Select the Payments tab. You’ll be able to see the following information related to your affiliate payments:
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Recipient status
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Indicates if the creator has submitted payment details and is ready to receive payment.
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Content
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Number of pieces of content provided by the creator.
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Commission
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Total amount of commission earned by creators, in addition to fixed pay.
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Fixed pay
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Total fixed amount to be paid to creators, in addition to commission.
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Total paid
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The total amount paid to creators, including both fixed pay and commission.
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Pending
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The total amount yet to be paid to creators for completed tasks.
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Initiate payment
To begin the process of paying a creator, follow these steps:
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Select Initiate Pay in the Actions column in the row of the creator you want to pay.
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You’ll then have two payment methods to choose from:
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If you wish to make a payment through your campaigns budget, choose the Campaigns Budget option. Select Review Payment. You can then add a note if you wish. Select Initiate Payment.
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If you’ve paid the creator outside of Vibe, select Offline Payment. You can then add a note if you wish. Select Mark as Paid.
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Make bulk payments
To pay multiple creators at the same time, follow these steps:
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Select the checkbox next to the creators who you wish to pay.
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Follow the steps from the Initiate payment section.
Payment history
To view details about payments you’ve previously made, follow these steps:
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In Vibe, select the Campaigns tab.
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Navigate to the Bazaarvoice Sampling and Social Creators tabs. Select the Social Creators tab.
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Select the campaign for which you want to view payment history.
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From the left-hand navigation, select Manage > Affiliates.
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Select the Payments History tab. You’ll be able to see the following information related to your payments:
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Date
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Date when the payment was made.
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Creators
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Which creator(s) received the payment.
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Amount
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Payment amount.
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Method
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Whether the payment was paid through your Vibe wallet or offline.
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Payer
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Who made the payment.
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Status
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Status of the payment:
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Note
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Any note(s) added to the payment |
Campaigns budget top-up
To top up your campaigns budget, follow these steps:
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In Vibe, select the Settings icon in the top right corner.
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Select Campaigns Budget from the left-hand navigation.
Note: If you don't see Campaigns Budget under Settings, please contact your CSM. -
Select the Increase Campaigns Budget button. Only users with admin access can make these requests.
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Enter the amount you want to add to your budget.
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Review the agreements and select the checkboxes. Select the Submit Request button to complete your request. Funds will typically appear in your account within three to five business days.
Frequently asked questions
How long does it take to get my campaigns budget set up after I purchase the feature?
After purchase, it will typically take two to three business days for your campaigns budget to be set up. You will be notified once it is ready.
How do I add funds to my campaigns budget?
Follow the steps in the Campaigns Budget Top-Up article.
Will I be notified when my budget increase request is successful?
Yes, you will receive an email notification once the funds have been successfully added to your Vibe account.
How long does it take for funds to appear in a creator's account after I initiate payment from my campaigns budget?
For bank transfers, it typically takes one to three business days for the funds to appear in the creator's account.
What payment methods are supported for paying creators?
We currently support Bank ACH (direct bank transfer) for creator payouts.
What is a creator's recipient status?
Ready means the creator has submitted all necessary payment and tax details and is eligible to be paid. Incomplete means they still need to provide or update this information. The creator must have a Ready recipient status to receive payments.
How can I prompt a creator to complete their payment or tax information?
You can notify creators via email directly through Vibe using the Payment template or by sharing an exported payment link.
Can I make bulk payments to multiple creators at once?
Yes. Refer to the Make bulk payments article.
What is an offline payment?
An offline payment is when you’ve already paid a creator outside of the Vibe platform. For example, via check or Paypal. This option allows you to record the payment in Vibe for tracking purposes but does not affect your Vibe account.
Can I pay a creator who hasn't submitted a campaign proposal?
Yes, you can pay creators even without an existing campaign proposal linked to them, as long as their recipient status is Ready.
What happens if a payment to a creator fails?
The payment status will show as Failed in your Payment History, and an error reason will be provided. You may need to check with the creator to ensure their payment details are correct or contact support.
Which currencies are supported for payments?
We support all international currencies for displaying pending amounts in campaigns. This means you'll see amounts listed in their original currency. However, all payments are processed in US Dollars (USD). When you process a payment, the amount shown in its original currency will be automatically converted to USD based on the current exchange rate.
How can I track my payment history across campaigns?
You can access your complete payment history directly within the Vibe platform. To view your payment history:
1. Sign in to your Vibe account.
2. Navigate to Settings > Campaign Budget.
3. You will find a detailed list of all your past transactions.
How do creators provide their payment and tax information?
Creators will receive a notification or a payment link. They sign in to a secure creator portal, where they can add their bank details and submit relevant tax forms, which are handled by Bazaarvoice.
What happens to my unused campaigns budget if I decide to stop using the Creator Payments feature or Vibe?
Only your unused campaigns budget (excluding any paid management fees) can be refunded. You can request this via your Customer Success Manager
What are the main benefits of using the Creator Payments add-on?
Benefits include streamlined payouts, automated tax form collection (Bazaarvoice handles filing), reduced manual work, better compliance, and full transaction transparency, making it easier to scale creator partnerships.
What are management fees?
Management fees are a percentage of the top-up amount. This covers the management cost of offering the end to end service and covers all transaction costs associated with creator payment and end of year tax filing. This also ensures that when you pay creators, there are no additional transaction fees.
Is the management fee refundable if I don't use all my campaign budget?
No, the management fee is not refunded if you discontinue with Vibe or don't use the full budget. Only the unused budget balance (the actual campaign funds) is refundable.
How is the conversion rate calculated?
When you select specific creators to pay those amounts in their original currencies, these will be converted to USD using the exchange rate of the day when the payment is processed. A modal will clearly show the original item and the resulting USD amount before you confirm.
Does this mean the final USD amount I pay might differ slightly from the initial estimated USD total I saw on the overview page?
