The Ratings & Reviews (R&R) solution is your central hub for responding to consumer feedback.
Articles about Manage content: Ratings & Reviews
| Article |
Description |
|---|---|
| Roles and permissions |
Learn how to assign the right roles to your team to ensure efficient workflow management. |
| List View vs. Detail View |
Understand the difference between the high-level list view and deep-dive individual content view. |
| Filter vs. Search |
Use quick search or granular filters to find the reviews that matters to your brand. |
| Respond to reviews |
Close the loop with your customers by publishing official brand responses. |
| Moderate reviews |
A guide on how to self-moderate (approve, reject, or flag) content to keep your ratings and reviews authentic and helpful. |
| Migrate reviews | Understand the process of transferring reviews between products or locale. |
| Manage contributors & badges |
Create contributor profiles and assign Staff, Expert, or Top Contributor badges. |
| Label incentivized reviews |
Stay compliant and transparent by disclosing sampling or loyalty-based reviews. |
| Manage alerts | Set up real-time notifications for critical keywords, safety concerns, or specific 1-2 star ratings. |
| Export to CSV |
Generate snapshots of your reviews for offline analysis and internal reporting. |
Get started
To use Ratings & Reviews:
- Sign in to the Bazaarvoice Portal
. - From the navigation bar, select Ratings & Reviews.
- Use filters to sort and manage the displayed list of reviews.
Note: Refer to Exploring Ratings & Reviews interface for tips on using the List View and Detail View.
